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Jen Schaefer

Head of Content Design at Netflix

Jen Schaefer leads Netflix’s team of Content Designers (aka UX Writers, Content Strategists), spanning many verticals and platforms. Her team specializes in developing testable strategic language that guides Netflix members and nonmembers around the world. Previously she led the Travel and Shopping Content Strategy teams at Google. Jen is a passionate user experience advocate who’s always looking for new ways to connect and empathize with customers.

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